1. Who We Are
This website is operated by TheSiteGuru.co.za, a South African-based provider of web, IT, and CCTV solutions. We specialize in WordPress, WooCommerce, and workflow automation for clients in South Africa.
2. What We Collect
We may collect and process the following types of personal data:
- Name, email address, phone number, and company details
- Website login credentials (if applicable)
- Purchase history and support requests
- IP address, browser type, and usage data (via cookies or analytics tools)
3. How We Use Your Data
We use your data to:
- Deliver services and support
- Process orders and payments
- Improve website performance and user experience
- Send updates, invoices, or service-related communications
We do not sell or share your data with third parties for marketing purposes.
4. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Request a copy of the data we hold about you
- Opt out of marketing communications at any time
To exercise these rights, contact us at info@thesiteguru.co.za
5. Data Security
We implement industry-standard security measures to protect your data, including SSL encryption, secure backups, and access controls. However, no system is 100% secure, so we encourage strong passwords and safe browsing practices.
6. Cookies & Tracking
Our site may use cookies to enhance functionality and analyze traffic. You can manage cookie preferences in your browser settings.
7. Account vs Guest Checkout
Clients who create an account gain access to:
- Order history and tracking
- Downloadable products and updates
- Faster support and reordering
Guest checkout is available, but may limit access to these features.
8. Third-Party Services
We may use trusted third-party tools (e.g., payment gateways, analytics platforms) that process data on our behalf. These providers comply with relevant data protection laws.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised date.
